Refund policy

Welcome to our store. Customer satisfaction is our top priority, and we aim to provide a smooth shopping experience. This Return & Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds for all orders placed through our Shopify store.

Easy Returns & Refunds

We offer an easy return and refund process for eligible products. If you are not fully satisfied with your purchase, you may request a return within 7 days of delivery.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging.
  • The product should be in resellable condition.
  • A valid order number or proof of purchase is required.

Non-Returnable Products

For hygiene and food safety reasons, the following items are non-returnable and non-refundable:

  • Frozen food items once opened
  • Perishable food products
  • Customized or personalized products
  • Discounted or clearance sale items

Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

  • Your order number
  • Clear product photos
  • Description of the issue

We will review your request and arrange a replacement or refund if approved.

Refund Process

After receiving and inspecting the returned product, we will notify you regarding the approval of your refund.

Approved refunds are processed within 5–7 business days using the original payment method.

Please note:

  • Shipping fees are non-refundable.
  • Processing times may vary depending on your bank or payment provider.

Exchange Policy

We only offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect orders

Products must meet our return eligibility conditions.

Order Cancellation Policy

Orders can only be canceled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong product was sent
  • The item arrived damaged
  • The product is defective

We recommend using a trackable shipping service for returns.

Contact Information

For return requests, refund inquiries, or customer support, please contact us:

Email: 
Phone: 
Business Hours: Monday to Saturday – 9 AM to 6 PM